Refund and Returns Policy

At RIP FORMULA, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ve designed a straightforward refund and return process to ensure you feel confident shopping with us. Please read the following guidelines regarding our return/refund policy:

Returns Eligibility:

We accept returns for unopened and unused products within 30 days of the date of delivery. To be eligible for a return, the item must be:

Unopened, unused, undamaged, and in its original packaging.
Accompanied by proof of purchase, such as a receipt or order confirmation email.

Unfortunately, due to hygiene & safety requirements, we cannot accept returns for products that have been opened or used.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a full or partial refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Refunds may not include shipping costs, unless the return is due to a product defect or error on our part.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item, please contact us at info@ripformula.com within 7 days of receiving your order with pictures and details of the issue.

Non-Refundable Items

Certain situations are not eligible for a refund:

Products purchased on sale or with a discount.
Returns requested outside of the 30-day window.
Your first 30-day pouch which you opened, does not need to be returned. Any additional pouches must remain unopened to qualify for a return.

How to Initiate a Return

To initiate a return, please contact info@ripformula.com within the specified return period.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our customer service team will guide you through the return process and provide you with a return authorization (RA) number if required.

Please ensure that the item(s) are securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure your return reaches us safely.

Return Shipping

Unless the return is due to our error or a defective item, the customer is responsible for return shipping costs. In case of a refund, the original shipping charges are non-refundable.

Late or Missing Refunds

If you haven’t received your refund after 7 business days, please check with your bank or credit card provider. Processing times may vary. If you still have concerns, contact us at info@ripformula.com for assistance.

Final Sale Products

All products marked as “Final Sale” or purchased during promotional events are non-refundable and non-returnable.

Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Please review this page periodically for any changes.

Contact Us

If you have any questions or concerns regarding our refund and return policy, don’t hesitate to reach out:

RIPFORMULA
Email: info@ripformula.com
CANADA

Copyright 2024-2025. RIP Formula. All rights reserved.
Last revised: November 24, 2024.